Pep Boys Auto Service & Tires

Maria Kerr 2 months ago

Rey was super kind and helpful and explained the issues and options for my car in layman terms. I had explained that I had to pick up kids at a certain time so wanted to plan around that. What I didn’t know was that Rey mentioned that to the mechanic, Dennis who then accommodated me … I had no idea they were prioritizing getting my car fixed so I could pick my kids up in time. That was a very loving consideration! I will come back … actually already have something else I want taken care of.

Ryan Speth 3 months ago

This would be a five star rating but a 2-3 hour wait time is just not acceptable. They really need to respect the customer more and not let the reservation time get over booked. I made an appointment for 10:30 and was told it would be two hours before anyone would even look at the job. Had they just told be that my reservation was at noon, I could have planned around it. Also, the place looked run down, like they are going out of business. This isn't a way to keep customers coming back. On the plus side, the staff and service was great, when it happened. They were upfront about the wait time.

Aria Vale 4 months ago

Highly recommended. The staff is very friendly, knowledgeable, and professional. I went there after visiting another place that tried to charge me a very high amount for low-quality tires. The team carefully checked my car, explained the best options available, and completed the work on the spot. I paid the same amount but received premium tires instead, which made a huge difference in value. I waited less than two hours, and they even checked my car battery as part of the service. I left very happy with the experience and truly appreciated their honesty, efficiency, and excellent customer service.

Virginia Grieco Founder CEO JoinMeIN 7 months ago

Ray provided exceptional customer service. He took the time to carefully address all of my concerns and made sure my vehicle was in the safest and best operating condition. His attention to detail and genuine commitment to safety truly stood out. When it comes to your car, knowing the mechanics are handled properly gives real peace of mind. I truly appreciate his professionalism and care.

Brian Salazar a year ago

I went for a wheel and steering alignment, and paid $30,00 to get my steering wheel column centered. This was not done. While driving straight. The steering wheel need to be adjusted to the left side. So disgusting, because I do not have the necessary time in my schedule to be going back and forth to get something done, which should be done properly in the first place. Please train your your technicians to stop taking short cuts. This is poor management.